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Product Highlights
| About Us Glevum Pet Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Glevum Pet Supplies 16 Eastgate Market, Gloucester, GL1 1PL Phone: 01452415590 Email: info@glevumpetsupplies.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that the product images and product descriptions used on this website, are for guidance only and may be changed or altered without notice. It should be noted that colour options are those of the manufacturers and do vary from time to time. This especially applies to small animal and bird cages as the manufacturers change colours regularly. |
| Shipping And Handling Post and packing charges for England, Wales and parts of Scotland (see below) are as follows.. Up to 500gms - sent by Royal Mail 1st Class Post - £1.99 Up to 1 Kgs - sent by Royal Mail 1st Class Post - £2.99 Over 1kg and up to 20Kgs - sent by ANC courier - £5.99 Over 20kgs - charged at £5.00 extra per 20kgs Orders delivered by Fed Ex courier - If nobody is at home when the delivery is made, a card will be left with a contact telephone number for instuctions regarding the delivery. If the delivery cannot be made and it is returned charges may be incurred. Post and packing charges for the Scottish Highlands and Islands, Isle of Man, Channel Islands and Northern Ireland are as follows... Up to 500gms - sent by Royal Mail 1st Class Post - £1.99 Up to 1 Kgs - sent by Royal Mail 1st Class Post - £2.99 Up to 1.5Kgs - sent by Royal Mail Parcel Service - £4.99 Up to 2.0Kgs - sent by Royal Mail Parcel Service - £5.99 Up to 4.0Kgs - sent by Royal Mail Parcel Service - £8.99 Up to 6.0Kgs - sent by Royal Mail Parcel Service - £9.99 Up to 8.0Kgs - sent by Royal Mail Parcel Service - £11.99 Up to 10.0Kgs - sent by Royal Mail Parcel Service - £14.99 Orders for the Scottish Highlands and Islands, Isle of Man, Channel Islands and Northern Ireland over 1kg and up to 10kgs are sent by Royal Mail Parcel Service and take 3/5 days. For orders over 10kgs, a courier service is used and costs will be quoted and approval sought before dispatch. Postcodes in Scotland included in the Scottish Highlands and Islands delivery schedule are as follows... Postcodes starting with AB31 to AB38, AB41 to AB45, AB51 to AB56, BT1 to BT94, FK19 to FK21, GY1 to GY9, HS1 to HS9, IM1 to IM9, IM99, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, JE1 to JE4, KA27, KA28, KW1 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49 to PH50, TR21 to TR25, ZE1 to ZE3 Shipping costs for overseas orders will be quoted by email for approval before dispatch. Any UK orders sent via Royal Mail/Parcel Force that get lost or misplaced must follow the Royal Mail/Parcel Force guidelines and after the 15 working day qualifying period, if the order is still missing, it will be replaced or a full refund given if preferred. This does not apply to international orders as we cannot be held responsible for orders once they have left the UK. |
| Delivery Schedule We deliver your order right away unless an item is out of stock. We will normally send your order to you in 2/3 business days . International orders are generally received in under 7/10 days, depending on location and method of shipping ( surface can take several weeks ) |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All product prices are inclusive of Vat at 17.5%. Invoiced prices are shown exclusive of tax with the tax shown seperately. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee, as long as you notify us by telephone or email of your intentions immediately the order is received. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452415590 (International +44 01452415590 or write to us at 16 Eastgate Market, Gloucester, GL1 1PL,UK |
| Privacy Policy Glevum Pet Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Please be sure that you read and understand the following. If you are returning goods because they are faulty or because of an order error on our part, we will gladly give you a 100% refund including carriage costs. However, if the product is what you ordered, or an agreed alternative, and wish to return it, this must be done within 7 days of receiving the order and we will deduct the carriage charges from your refund as well as a 10% charge to cover administration/credit card charges. If your package arrives damaged please report it to us immediately by phone on 01452415590. You must also report any damaged packages to the carrier at the time of receipt. We cannot issue a refund for any damaged product, or carriage charges for that product, if both of these procedures have not been followed. We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it. You can cancel your order by telephone before it is shipped. Any UK orders sent via Royal Mail/Parcel Force that get lost or misplaced must follow the Royal Mail/Parcel Force guidelines and after the 15 day qualifying period if the order is still missing, it will be replaced or a full refund given if preferred. If you are returning an item, please let us know the reason for the return. |
